• Augusta, GA, USA
  • Full Time

The Systems Engineer II is responsible for supporting clients via the EDTS Remote Monitoring and Management (RMM) platform as well as ensuring other centralized services offered to clients meet EDTS company standards. Requires a high amount of creative thinking and critical thinking skills to complete tasks. The engineer must demonstrate proficiency with software and services used by the Network Operation Center as they relate to the job role.                                                   

Essential Duties and Responsibilities:                                             

The responsibilities below are to include but not limited to:  

  • Works with team on maintaining acceptable patching and antivirus levels for client networks.
  • Works with team on maintaining client local and offsite backups are occurring successfully.
  • Performs Remote Monitoring and Management (RMM), Professional Services Automation (PSA) and Remote connection tool system updates.
  • Creates and updates documentation for various systems.
  • Onboard and offboard clients into and out of RMM platform
  • Writes and updates Microsoft SQL and MYSQL reports as needed.
  • Routinely audits RMM platform.
  • RMM platform script creation and modification
  • Configuration management and deployment of DNS filtering
  • Configuration and management of password vaulting solution.
  • Management of DNS for client domains
  • Responds to calls after hours as part of an on call rotation.
  • Support downstream client issues with RMM tool.

Additional Duties and Responsibilities:

         Must be well organized and have a high attention to detail.

         Must be able to work with a team and communicate effectively.

         Must make effective use of time, track expenses, and make details notes in a ticketing system.

         Must meet both customer and corporate expectations for attendance and punctuality.

         Must complete recurring education requirements and training materials.

         Must be able to work with a team, communicate effectively, and lead by example.


Education, Skills, and/or Experience Required:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education, skills, and/or experience required.

  • Associate's degree or equivalent experience.
  • 8+ years of technical support experience, 4+ years of MSP technical experience, OR an existing EDTS employee with technical experience.
  • 2+ years of experience SCCM or RMM system administration
  • The following certifications are required within 12 months of hire or promotion.
  •     MCSA Server 2012, LTCP, MCSA Office 365, ACSP 10.11,DTS2
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