• Augusta, GA, USA
  • Part Time

The "Cybersecurity Technician" is an integral part of the Security Operations Center. The primary function of the role will be to provide continuous monitoring of client's environments act as the first responder during security events. This includes establishing the extent of a threat, the business impact, and advising the most suitable course of action to contain and remedy the event. The technician will work with the network operations team to ensure security services are being delivered to our clients. A Cybersecurity Technician must also demonstrate the ability to communicate effectively with key stakeholders and other members in the event process.                           


  • Manage the event monitoring and incident response ticket queues and triage/ address as appropriate to meet the established service level agreements.
  • Analyzing and interpreting system, security and application logs in order to diagnose faults and spot abnormal behavior.
  • Follow established procedures to investigate, escalate, contain, and/or eradicate malicious activity.
  • Improve security services through periodic evaluation of trends, security violations and inefficiencies.
  • Ensure managed antivirus is installed and current for clients.
  • Respond to antivirus and malware alerts and analyze and resolve.
  • Remediate patching issues in operating systems and third party applications for clients.
  • Document all activities during an incident and provide leadership with status updates during the life cycle of the incident.
  • Develop and deliver written and oral reports to clients, teammates, and management to aggregate and communicate security information and metrics.
  • Maintain quality service by following organization standards.
  • Maintain technical knowledge by attending educational workshops; reviewing publications.
  • Document internal processes and procedures related to duties and responsibilities.
  • Entering time and expenses in PSA system as they occur.
  • Develop and maintain a strong relationship with the Client.
  • Participates in special projects as required.

Skills, Experience & Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education, skills, and/or experience required.


  • One of the following certifications: CompTIA Security+, CompTIA CSA+, CCNA Security, C|EH, SSCP or CHFI
  • Associates degree in Information Security or related field or 3 years work in Information Technology field
  • Solid understanding of infrastructure, including servers, operating systems, networking concepts/protocols, threat mitigation
  • Motivated, self-managed, individual who can demonstrate above average analytical skills and work professionally with peers and customers even under pressure
  • Must have sound knowledge of Information Technology security best practices, common attack types and detection / prevention methods
  • Experience in maintaining a secure network through configuring and managing typical Devices such as Firewalls, IDS/IPS devices and knowledge of the type of events they produce
  • Experience working with other common devices, such as access points, routers and switches
  • Experience with Security Solutions that provide SIEM, NIDS, and other security monitoring services.
  • Strong written and verbal communication skills
  • Applicants selected must meet the requirements to obtain and maintain US government security clearances and ability to meet US Citizenship requirement.


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