EDTS, LLC
  • Greenville, SC, USA
  • Full Time

GENERAL SUMMARY:
The Business Technical Advisor serves as the primary consultative contact for a group of managed services clients assigned to a territory. In this role, the BTA's primary function is to maximize the overall satisfaction of the client, while also maximizing the client's value to EDTS. This will be accomplished by several key objectives.

Essential Duties and Responsibilities:

  • Maintain a close professional and personal relationship with clients assigned to your territory
  • Acquire a thorough understanding of your clients' IT environment with regard to business impact, critical systems, and operational productivity
  • Document and maintain records on clients' IT action items and priorities
  • Present recommendations to clients in an organized and proactive manner
  • Deliver proposals/quotes and explain how EDTS' recommended solutions can effectively solve clients' business challenges
  • Work closely with network administrators and lead engineers to develop plans for standardizing client IT environments, and focusing on other key IT initiatives
  • Work with sales engineering and sales support to develop quotes and solutions
  • Collaborate with the support and engineering team to develop an awareness of client support issues and service requirements
  • Additional Duties and Responsibilities:
  • Maintain daily records in ConnectWise using Activities, Opportunities, Tickets, and Time Records
  • Update ConnectWise Opportunities daily
  • Attend weekly meetings to review progress and next steps for key opportunities with Manager
  • Maintain an in-depth knowledge of the features and benefits of EDTS' products and services
  • Develop well-rehearsed talking points on key aspects of EDTS' business, solutions, and differentiators
  • Continually develop an educational and consultative approach to recommending IT solutions
  • Keep up-to date on industry related news and technology trends
  • Engage in technical sales training to further understand the specifics of EDTS' chosen technologies Education, Skills, and/or Experience Required: To perform
  • this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the
  • education, skills, and/or experience required.
  • Successful customer service and/or sales experience
  • Associate's Degree or 3+ years equivalent work experience and training is strongly preferred
  • Ability to easily establish and maintain rapport with individuals

Education, Skills, and/or Experience Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education, skills, and/or experience required.

  • Successful customer service and/or sales experience
  • Associate's Degree or 3+ years equivalent work experience and training is strongly preferred
  • Ability to easily establish and maintain rapport with individuals
  • Driven and focused on obtaining results "No excuses" attitude
  • Technical awareness - Ability to match resources to technical issues appropriately
  • Self-motivated with the ability to work in a fast moving environment with little to no supervision
  • Excellent grammar and writing skills with experience in preparing written communications
  • Excellent verbal communication skills with the ability to explain things simply and clearly
  • Typing skills for quick and accurate entry of information
  • Proficient with Microsoft Office applications especially Outlook, Word, PowerPoint, and Excel
  • Possess a basic knowledge of small to mid-size business IT environments

EDTS, LLC
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